Do you know, having more employees than you need can reduce costs and boost profits?
Yes, it’s a bold statement.
But it’s one Zeynep Ton makes and backs up in ‘The Good Jobs Strategy’.
Ton is a Professor at MIT Sloan School of Management, with a focus on how organisations can design and manage their operations to satisfy employees, customers, and investors, all at the same time.
The book draws on a decade of research looking at how organisations treat their employees, and what impact this has on the organisations results.
Ton found many organisations view employees as a cost rather than an investment. Paying them low wages, providing no benefits, giving little training, and offering chaotic working hours.
But Ton also found a small number of organisations flipped this conventional wisdom on its head.
Paying and treating their employees well, whilst benefiting operationally and financially through a happy engaged workforce, who would go the extra mile for the organisation and their customers.
In the book Ton uses Southwest Airlines, UPS, Zappos, and Toyota as examples of organisations who have implemented elements of the good jobs strategy.
But focuses in on four retailers (Costco, Mercadona, Trader Joe’s and QuikTrip) who’ve fully embraced the good jobs strategy and embedded it deep within their cultures.
If you’re interested in engaging your team to help the organisation grow, this book provides a whole host of ideas and insights, which you can take and adapt to work in your environment.
‘The Good Jobs Strategy’ gets a thumbs up and 4 stars.
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