How to Deal with Remote Conflict 2022

May 28, 2022

Disagreements between work colleagues can get even more uncomfortable and tricky to navigate when you can’t work them out in person.

Amy Gallo, author of the “HBR Guide to Dealing with Conflict”, explains why conflicts are more likely to escalate through text-based communication, and says that even in the Zoom-era a phone call may be the best solution. She also points out that there can be upsides to having to resolve differences remotely.


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  1. Experience tell what to decide.

  2. Reply
    Shafiqullah Yousafzai May 28, 2022 at 3:12 pm

    Love from Afghanistan to Harvard Business Review

  3. Hello, thank you for this interesting video.
    I wanted to say I don't agree with the part about how your conscious brain makes up the story after a potential threat has been detected by our unconscious brain. Our conscious brain doesn't necessarily have to create a "negative story " in response to threat; it doesn't always have to confirm negatively to a potential threat. I feel that in the precise moment where information is going from unconscious and conscious there can be different personal biasis that can ignite different reactions. I am brought to believe that if your conscious brain does have a negative interpretation to a text-based message it's because there is a lack of serenity (why not a bit of paranoia) on behalf of the receiver who feels he/she is being judged and therefore builds a negative story. On the other hand if the receiver is conscious and convinced he has been acting fairly and correctly to others and that he has done the best he can to do his job, he would build a different story saying "I've not been invited to the meeting because it doesn't concern me" or "if this is happening there must be a reason and I must have more info to understand and learn for next time".

  4. The reflexive brain you mention I believe is the bane of emails, texts, Zoom calls, etc. As you state there are just so many cues like body language, facial movements as an example that can be misconstrued! I prefer the good old fashioned phone call!

  5. Reply
    Sripal Sriperumbuduru May 28, 2022 at 3:12 pm

    Thank you

  6. True . Thank You Harvard

  7. Perfect explanation

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