Disagreements between work colleagues can get even more uncomfortable and tricky to navigate when you can’t work them out in person.
Amy Gallo, author of the “HBR Guide to Dealing with Conflict”, explains why conflicts are more likely to escalate through text-based communication, and says that even in the Zoom-era a phone call may be the best solution. She also points out that there can be upsides to having to resolve differences remotely.
At Harvard Business Review, we believe in management. If the world’s organizations and institutions were run more effectively, if our leaders made better decisions, if people worked more productively, we believe that all of us — employees, bosses, customers, our families, and the people our businesses affect — would be better off. So we try to arm our readers with ideas that help them become smarter, more creative, and more courageous in their work. We enlist the foremost experts in a wide range of topics, including career planning, strategy, leadership, work-life balance, negotiations, innovation, and managing teams. Harvard Business Review empowers professionals around the world to lead themselves and their organizations more effectively and to make a positive impact.
Sign up for Newsletters: https://hbr.org/email-newsletters
Tweets by HarvardBiz