Former Best Buy CEO Hubert Joly: Empowering Workers to Create ‘Magic’ reviews

November 9, 2022

Joly says people are not a resource, they are the creative engine of innovation and change that companies urgently need.

HBR editor in chief Adi Ignatius sat down with Joly, author of The Heart of Business: Leadership Principles for the Next Era of Capitalism
(, in the fifth episode of our new video series “The New World of Work,” to talk about:
• Making meaningful purpose a genuine priority of business operations
• The “human magic” of empowered and self-directed employees
• Admitting you don’t have all the answers is a sign of strong leadership.

By putting people at the center of your company’s purpose, Joly says, we “start with a declaration of interdependence, where you embrace all stakeholders.”

This interview part of a series called “The New World of Work,” which explores how top-tier executives see the future and how their companies are trying to set themselves up for success. Each week, Adi will interview a leader on LinkedIn Live — and then share an inside look at those conversations and solicit questions for future discussions in a newsletter just for HBR subscribers. If you’re a subscriber, you can sign up for the newsletter here:

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  1. This was great! What a smart man. Hopefully, his successor was able to learn from him

  2. journal likhna tan dekh reha video nhi chakan v na

  3. Leadership moment, inspire/empathy, hope isn't a strategy, strategy is execution. Great discussion. HJ led that turnaround in an amazing way

  4. happy to be here

  5. Enjoyed every moment, thank you!

  6. BestBuy does not treat its employees well.

  7. Always wait for the new episode.

  8. Genuine leadership in this new era

  9. EXCELLENT discussion! THANK YOU so much!

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