8 Email Etiquette Tips – How to Write Better Emails at Work 2022

May 19, 2022



Learning the unspoken rules for writing professional emails can improve how competent you appear in the eyes of colleagues.

00:00 Why bother with email etiquette?
01:19 Include CTA in subject line
02:13 One email thread per topic
02:48 Manage recipients
03:27 Start with the main point
04:30 Summarize in your reply
05:10 Hyperlink whenever possible
05:38 Change default setting to “Reply” (not “Reply all”)
06:06 Change undo send options

In this HBR collaboration with YouTube creator Jeff Su (https://www.youtube.com/c/JeffSu), you’ll learn how to better organize your communications and avoid a lot of rookie mistakes that can lead to embarrassment or worse.

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26 Comments
  1. [Hyper links Danger] – Not sure all I.T. professionals would agree about your tip regarding hyperlinks since most malware and nefarious code is launched in this manner. I DO appreciate all the other tips. Thank you!

  2. Reply
    Sameer Sharma 4-Year B.Tech. Chemical Engineering May 19, 2022 at 10:58 am

    which software used for editing?

  3. Wow, ima start using this

  4. So valuable, going to put the CTA to the top and then add context, game changer!

  5. Reply
    Tim Central Point Investigations May 19, 2022 at 10:58 am

    [10 Second Reply] What is your thought? Should a signiture be included on every email thread when commnicating back and forth or should it be removed? Is there an automated way to remove teh signiture in this instance w/o the need to delete each time?

  6. How about not doing all caps and bold letters together?

  7. I think more elaboration is needed when talking about reply vs reply all. It is not just so you can limit exposure, however, it is also so you can be courteous to other’s inbox that do not need the information.

    For example, a note goes out to a distribution list stating that it is someone’s birthday.

    If one feels the need to say happy birthday to the individual, it should be a reply and not a reply all.

  8. The last one 👍

  9. Wow, this was an excellent video. However this is also the reason why Slack was invented and is now a $1 billion company. Email, overall is an overused medium and causes much confusion. Anyways, well done!

  10. How do you create these amazing videos ? Hope you will share this particular skill one day .

  11. Amazing

  12. Appreciate all the tips.👍

  13. Love the summarise + context format.

  14. All the tips are great

  15. Starting with the main point is the reason why my emails always felt awkward to write. Because it was so wordy and overblown with information. Also, the hyperlink one is very good! I'll stick to these (for me new) rules for professional emails.

  16. 8 Tips had clear explanation and this will help me at my work.

  17. 02:48 Tip #3 "Manage recipients" was completely new to me, thank you!

  18. that was actually useful. This is rare these days.

  19. This video is a jewelry for me! 1st, 4th & 5th tips are very helpful and make a lot of sense! Thx

  20. Reply
    Phanindra Chitturi May 19, 2022 at 10:58 am

    I LIKED – MENTIONING TIME IN SUBJECT LINE AND – UNDO STETTING.

  21. Thank you once again Jeff, I always learn so much..

  22. Nice!

  23. This was an awesome video. Thank you

  24. Saw this in my class recently.

  25. The 30 second undo one is a life saviour. 🤪

  26. hyperlinks always

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